The Spine & Pain Center of California takes the risks associated with the coronavirus (COVID-19) very seriously. As such, we are implementing a number of policies and procedures at our clinic to best protect and support our patients and staff, which are summarized below. These policies are based on guidance from the CDC, California Dept. of Public Health, and the Alameda County Public Health Dept. California has instituted a shelter/stay at home policy until April 7, 2020. Healthcare facilities are excluded from this. However, we feel it is best for all of our patients to stay at home and maintain social distancing during this timeframe. You will still be able to receive pain management services as below.
Routine Office Visits
Effective 3/16/2020 all in-person office visits will be cancelled and converted to an online telehealth (video) visit. You will be contacted by our staff and instructed on how to prepare for the visit. A link will be emailed to you, click on it, and wait for your visit. For new patients that have never seen Dr. Mallavaram, this service will be offered to you, or you can wait for an in-person visit when those become available.
In the event you need a prescription for pain medicine, the prescription will be mailed to you following the online video visit. If your need for medicine is urgent, you may come into the Pleasanton office to pick up the prescription. If you are over age 60 and/or have a medical problem that puts you at particular risk for Covid-19, please make arrangements to have someone else come in to pick up your prescription.
If you have a fever, cough, sore throat, or other flu-like symptoms, have traveled to a high-risk area for Covid-19, or had contact with a person known to be infected with Covid-19, you will not be permitted to enter the office.
Pain Management Procedures
Effective 3/16/2020 all procedures (epidural steroid injections, facet injections, radiofrequency procedures, etc.) will have to be postponed until after April 7, 2020. The current CDC recommendations are to postpone elective (non-emergency/urgent procedures). We take your pain very seriously and understand that these procedures can provide you with significant relief of your pain. If you feel that you are unable to delay your procedure due to severe pain, please inform the office and your case will be evaluated for a possible exception.
In the event that procedures take place in the next few weeks, care will be taken to ensure the safety of the patients, and staff. This includes barring people from entering who have a fever, cough, sore throat, or other flu-like symptoms, have traveled to a high-risk area for Covid-19, or had contact with a person known to be infected with Covid-19, not allowing visitors to wait in the lobby, and to limit the total number of patients in the facility at one time.
Screening all Staff and Patients as they Enter Our Suite
All staff and patients will have a mandatory temperature screening when they arrive at the facility. Individuals with a temperature exceeding 99.5 degrees Fahrenheit will be required to leave. In addition, all staff and patients will be given a questionnaire regarding recent travel history and flu like symptoms.
Increased Cleaning of High-Touch Surfaces
The office has assigned increased cleaning duties to our staff in order to disinfect high-touch surfaces on a regular basis. This includes door handles, chairs, and other items.
All Cancellation Fees are Suspended Until Further Notice
All patients will be permitted to cancel or reschedule their appointments without paying a cancellation fee, even if they cancel the same day as their appointment. We understand that it is an unusual and unpredictable time for everyone and as such we want to be as flexible and accommodating as possible. Please do provide us with at least 24 hours’ notice of cancellation whenever possible—it is always appreciated!
In these days of social media and viral content, misinformation can be both plentiful and dangerous. Be sure to get information about the novel coronavirus pandemic from reliable sources such as: